Refund Policy

CANCELLATION

You may cancel any order for products submitted via this website at any time prior to the delivery thereof by sending a cancellation notice to order@hff.co.za or calling us on 031-466 1545. When you cancel an order you must provide us with the applicable order reference number. We will refund you within fifteen (15) business days of cancellation. Any amount paid to us in respect of such cancelled order provided that we will be entitled to retain any delivery costs already incurred to deliver the relevant products to you. An order is considered cancelled once you have notified us, you’ve received our confirmation and we’ve received the stock. Cancellation of in-stock items are only possible if the stock has not left our premises.

Other than as aforesaid you may, with respect to any order concluded pursuant to a direct marketing communication received from us, within 5 (five) days of the order being concluded (as described above) or delivery to you of the relevant products described under such order, whichever is the later, cancel the order and either (i) return the products to us by presenting same for refund at our place of business together with the applicable delivery note; or (ii) request that we collect the products from you by sending an email to us at order@hff.co.za or calling us on 031-466 1545 to arrange for collection of the products. Products must be returned to us unspoiled. Upon collection/delivery to us you must present us with the applicable delivery note. We will refund you any portion of the purchase price already paid to us for the products returned to us in terms hereof within fifteen (15) business days of such return. Please note that we may charge you for any damage caused to the products directly or indirectly caused by you resulting from improper storage or care, or which is otherwise caused by your actions or negligence.

RETURN POLICY

HFF guarantees the quality of all products supplied, and your satisfaction is the foremost priority. If for any reason you are dissatisfied with your order and the quality of products, please contact us and return the items at your cost within fourteen (14) days of delivery of your order. If HFF finds that the items were faulty in any respect when delivered to you, we will refund you the price of the items, within thirty (30) days of the receipt of the returned items.  You will be deemed to have accepted the order should you not return the products within the fourteen (14) day period.

REFUNDS POLICY

Where you have paid by credit card, HFF will process any refund to the credit card used for the purchase. In any other case, HFF will refund you by EFT transfer.

EXPORT RESTRICTION

The offering on this website is available to South African clients only.